Shipping Policy for Grill House

At Grill House, we aim to bring you delicious meals right to your doorstep! Please review our shipping policy for a smooth experience.

Order Processing Time

• Standard Processing: Orders are delivered within 1-2 hours during business hours.

• Peak Times: During busy hours or weekends, processing may take longer.

Shipping Options

• Delivery Service: We partner with third-party delivery services to ensure timely delivery.

• In-House Delivery: Available within a specified radius of our restaurant for a small delivery fee.

Delivery Hours

• We deliver from 11:00 AM to 10:00 PM, seven days a week.

Shipping Charges

• A delivery fee of FREE will apply to all orders .

• Orders are  qualify for free delivery.

Order Tracking

• Customers will receive a tracking link via email or SMS once their order has been dispatched.

Delivery Zone

• Deliveries are available within a 5-kilometer  radius of our location. Please check our website for specific address eligibility.

Food Safety Policy

• All meals are packaged securely to maintain quality and freshness during transit.

• Hot items are kept warm and sealed to prevent spillage.

Problems with Delivery

• If your order does not arrive within the estimated time frame, please contact our customer service team at 9822800786 or hotelyermala@foodfssai.co.in 

Customer Satisfaction

• If you experience issues with your order (incorrect items, quality concerns), please inform us within 1 hour of receipt for prompt resolution.

Changes to This Policy

• We reserve the right to modify this policy at any time. Please check our website for the latest updates.