Restaurant Refund Policy
1. Purpose
This policy outlines the conditions under which refunds may be issued, ensuring clarity and consistency for all customers.
2. Eligibility for Refund
Order Issues: Refunds may be granted for incorrect or missing items from your order.
Quality Issues: If the food does not meet our quality standards (e.g., stale, spoiled).
Customer Satisfaction: We aim to ensure customer satisfaction; please alert us within 24 hours of your order if you are unsatisfied.
3. Refund Process
Request Submission: Customers must submit a refund request through our website or directly at the restaurant. Include your order number and a description of the issue.
Review Period: Our team will review refund requests within 72 hours.
Communication: Customers will be notified via email about the outcome of their request.
4. Refund Methods
Method of Refund:Incase of any refunds is approved it will take 5-7 business days for the refund to get credited to your original payment method.
Partial Refunds: In some cases, partial refunds may be issued.
5. Non-Refundable Items
Promotional Discounts: Items purchased with promotional discounts or coupons may be exempt from refunds.
Special Orders: Customized or special orders may not be refundable unless due to quality issues.
6. Contact Us
For any questions regarding our refund policy or to initiate a refund request, please contact our customer service at contact us at:
[Hotel Yermala Macchi ]
[Chousala , Dhotra By Pass Road.]
[Beed , Maharashtra.431126]
[hotelyermalamacchi@gmail.com]
[9822800786]
7. Policy Changes
This policy is subject to change, and customers are encouraged to review it periodically. Changes will be announced on our website.
8 . Return Policy For Food Item
At our establishment, we prioritize the safety and satisfaction of our customers. Therefore, we do not accept returns or exchanges on food items. Once a food product has been purchased, it is considered a final sale due to health and hygiene regulations. We encourage our customers to carefully review their orders before completing a purchase. If you have any questions or concerns regarding your order, please feel free to contact us prior to making your purchase. Thank you for your understanding.
